Complaints and Feedback

The Alzheimer Society Niagara Region respects the backgrounds, values, beliefs and traditions of the people and communities we serve and seek input from diverse groups. We value open communication with our clients, donors, staff and volunteers. We're always here to help. Contact us today.

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General Inquiries:

Email: niagara@alzheimerniagara.ca
Phone: 905-687-3914

Suggestions/Complaints

For any generic suggestions or complaints, please contact:

Teena Kindt, CEO
tkindt@alzheimerniagara.ca
905-687-6856 x561

Or, submit suggestions/complaints online using our online form.

For any suggestions/complaints regarding our Organization, Mission and Community Impact, please contact:

Teena Kindt, CEO
tkindt@alzheimerniagara.ca
905-687-6856 x 561

For any suggestions/complaints regarding our Programs and Services, please contact:

Roxanne Souter, Director of Programs, Services and Privacy
rsouter@alzheimerniagara.ca
905-687-6856 x 537

For any suggestions/complaints regarding donations, please contact:

Karen Post, Manager of Fund Development
kpost@alzheimerniagara.ca
905-687-6856 x556

The Organization ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Please click here to read our policy and guide to complaints. 

Client Bill of Rights

The Client Bill of Rights reflects the organization’s mission, values and guiding principles and is a key factor in the planning, delivery and evaluation of services provided at the Society. All clients can reasonably expect to be provided a full range of services, including individual support, referral services, support groups, educational workshops and information resources.

Please click here to view our Client Bill of Rights.

Donor Bill of Rights

The Donor Bill of Rights was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits. It has been endorsed by numerous organizations.

Please click here to view our Donor Bill of Rights.

Visit us at the Alzheimer Society of Niagara Region

1-403 Ontario Street
St. Catharines, Ontario L2N 1L5

Office hours: Monday to Friday, 8:30 am - 4:30 pm

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Accountability

The Alzheimer Society Niagara Region is a non-profit charitable organization and depends on charitable donations and special events fundraising for the financial support required to continue our work.

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Client and Donor Rights

All clients of the Alzheimer Society of Niagara Region (ASNR) can reasonably expect to be provided with a full range of services. All donors have the right to be aware of the mission of the ASNR and know what purpose their donation is being used for.

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About us

The Alzheimer Society of Niagara Region offers specialized counselling services to mitigate risk, a vast array of wellness and social programs and opportunities to educate people living with dementia, their families, formal and informal caregivers and the public at large.

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