Director of Programs, Services and Privacy

Position Description 

Title: Director of Programs, Services and Privacy
Reporting To: Chief Executive Officer
Salary: $72,000 - $80,000
Hours of Work: 40 hours; Monday to Friday 8:30 am – 4:30 pm; Paid Lunch; Flexibility required

The Director of Programs, Services and Privacy oversees the implementation, management, supervision and evaluation of ASNR programs and services in accordance with policies, best practices and the mission of the organization.  Community engagement and partnerships are central to the role for ensuring the quality and sustainability of programs and services.  This Director serves as the organization’s Privacy Officer. As a member of the management team, the Director of Programs, Services and Privacy participates in strategic planning, budgeting, quality improvement, health and safety and organizational initiatives.

Duties and Responsibilities

1. Program and Service Delivery

• Responsible for the implementation, management, supervision and evaluation of programs and services and their activities in accordance with the mission and the goals of the organization
• In consultation with the Chief Executive Officer, develop new initiatives to support the strategic direction of the organization
• Implement the long-term goals and objectives of the organization’s Strategic Plan to achieve successful outcomes of ASNR programs and services
• In conjunction with the organization’s Quality Plan, monitor and evaluate the strengths of the programs and services and identify areas for improvement
• Responsible for the management, supervision and evaluation of all client statistical data and documentation of program staff 
• Monitor program statistics regularly to ensure targets are being met for funding requirements 
• Report on quarterly statistical variances and provide solutions for rectifying 
• Prepare and comply with statistical reporting requirements to Ontario Health for one-time funding initiatives and special projects (i.e. Respite funds)
• Responsible for the supervision and management of the data management software
• Ensure all program forms, family packages and documents are current and meet organizational requirements
• Ensure that program activities comply with all relevant legislation, professional standards of practice and organizational policies
• Develop strategies to meet the needs of people living with dementia according to current trends and available resources

2. Human Resource Management

• In consultation with the Chief Executive Officer, responsible for the selection, hiring, coaching, and discipline of program staff
• Direct, plan and coordinate the work of the program staff including supervision, performance evaluation, training and team building
• Ensure adequate and qualified staff to carry out the program activities
• Implement and adhere to the human resource policies, protocols and practices of the organization
• Ensure that personnel files for the program staff are properly maintained and kept confidential
• Establish and implement an individual performance management process for program staff
• Provide regular clinical supervision and guidance specific to counsellor’s caseloads and group facilitation 
• Provide individual and group supervision, consultation, guidance and support to staff related to dementia and best practice in the field
• Attend departmental meetings to maintain effective communication 

3. Management and Operational Functions

• Act as a part of the management team to ensure that the mission and long-term goals of the organization are being met
• Act as the organization’s Privacy Officer to implement and maintain policies and procedures related to client information, to ensure compliance with federal, provincial, and territorial laws
• Act as a facility manager when required
• Ensure that the Chief Executive Officer is kept well informed with respect to all programs and service delivery initiatives 
• Participate in budgeting, marketing and organizational planning
• Develop, promote and maintain professional and positive internal and external relationships 
• Ensure adherence to organizational policies and protocols, Occupational Health and Safety regulations and employment standards 
• Prepare reports as directed by the Chief Executive Officer

4. Community Partnerships

• Promote a culture of participation and sustained engagement through an authentic partnership approach 
• In consultation with the Chief Executive Officer, identify opportunities for community partnerships to ensure the continuous delivery and improvement of community services and supports for persons living with dementia and their care partners 
• Engage and empower stakeholders to create dementia-friendly communities and improve health and community support services
• Advocate for and with persons living with dementia, care partners and families at an individual and systems level
• Support the engagement of persons with dementia and care partners as advisors to programs and services on local and provincial levels
• Participate in community tables as deemed appropriate (i.e. Niagara Ontario Health Team, Diversity, Equity, and Inclusion Committees, Complex Case Reviews, Behavioural Supports Ontario, etc.)

Qualifications & Skills

• Must be regulated by a regulatory authority 
• Current registration with the appropriate college (College of Nurses, Occupational Therapy, Social Work etc.) 
• Bachelor’s Degree in related field 
• Minimum 3 years management experience 
• Ability to lead, support and evaluate a multi- disciplinary staff team
• Extensive knowledge and experience in dementia
• Demonstrated ability to plan, coordinate and evaluate programs
• Knowledge of community engagement principles and strategies 
• Strong team building skills
• Knowledge of current legislation and best practices related to dementia
• Excellent organizational and time management skills
• Excellent oral and written communication skills
• Excellent computer skills 
• Superior facilitation, networking and capacity building skills
• Must have a valid driver’s license and insurance
• Must be able to provide a Vulnerable Sector Police Clearance Letter

Working Environment

• Everyday risks or discomforts may require safety precautions typical of an office environment, i.e. use of safe work practices with office equipment, proper ergonomics, transporting of program material and required technology equipment, etc.
• Physical demands are representative of the role where there may be extended periods of visual concentration; extended periods of sitting in a stationary position or standing delivering various program sessions
• Equipment is common to an office work environment; such as but not limited to a computer, printer, photocopier, multi-line telephone, fax machine, projector, elevator 
• Required to carry out work activities outside of the office environment and will require the use of a vehicle
• Expected to work outside of regular business hours when necessary
• ASNR recognizes that while performing their regular duties, employees in this role will come into contact with risks associated with the environment and/or responsive clients and families
• Stressful situations may occur as the result of handling multiple, concurrent issues while ensuring the safety, comfort and complex needs of all involved
• We adhere to a scent free environment

Commitment to Equity, Diversity, and Inclusion

We are committed to inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and AODA. The Alzheimer Society Niagara Region welcomes those who have demonstrated a commitment to upholding the values of equity and social justice and we encourage applications from First Nations, Inuit and Métis, Indigenous Peoples of North America, Black and persons of colour, persons with disabilities, people living with dementia, care partners and those who identify as LGBTQ2S+.

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